At National Union of Transport Equipment and Allied Industries Workers, we strive to ensure that all payments and transactions are handled smoothly and transparently. Please read our refund policy carefully before making any payment.

1. Eligibility for Refunds

Refunds may be considered under the following conditions:

• Duplicate payments made for the same transaction.
• Erroneous transactions resulting from technical errors.
• Cancellations of events or services by the Union.

All refund requests must be submitted in writing to union email within 7 days of the transaction date. Requests received after this period may not be eligible for a refund.

2. Refund Method

• Any approved refunds shall be processed via the original payment method used during the transaction for easier tracking and verification.
• If the original payment method is unavailable, alternative arrangements may be made on a case-by-case basis at the Union’s discretion.

3. Processing Time

Refunds, once approved, will typically be processed within 14 to 30 working days, depending on the payment channel and the financial institution’s processing time.

4. Non-Refundable Payments

Please note that the following are non-refundable:

• Membership fees after approval and activation.
• Donations or contributions made voluntarily.
• Payments made for services that have already been rendered or used.

5. Disputes

If a customer raises a dispute for a refund not processed, and it is determined that the Union failed to process a valid refund, the Union shall be liable for the disputed amount.